Privacy Policy

koko88 ("we", "us", "our", "the Platform") operates the online betting website accessible at https://koko88.cam. This Privacy Policy describes the personal data practices of koko88 in connection with your use of the Platform, including the website, any mobile-optimised interfaces, and all associated services.

By registering an account on koko88, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This Policy is incorporated by reference into the koko88 Terms & Conditions. If you do not agree with any part of this Policy, you should not create an account or use our services.

This Privacy Policy applies to all Members and visitors of koko88, with particular relevance to residents of Indonesia — our primary market. Where Indonesian legal context is relevant, it is noted explicitly within the applicable section.

koko88 collects personal data through several channels: information you provide directly during registration and KYC verification; information generated automatically as you use the Platform; and information received from third-party payment processors and fraud-detection services. The categories of data we collect are outlined below:

koko88 does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where you voluntarily disclose such information (for example, when invoking our responsible gaming support tools in connection with a self-identified gambling-related health concern).

koko88 uses your personal data for the following specific purposes:

1. Account Creation and Management: To create, maintain, and secure your koko88 Account, including verifying your identity and age (21+) during the KYC process.
2. Service Delivery: To process your deposits via local Indonesian banks and e-wallets, execute your wagers, calculate and credit winnings, and process withdrawal requests.
3. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, duplicate accounts, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions. Technical data such as IP addresses and device fingerprints are central to this process.
4. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and deliver ongoing account assistance via live chat, email, and WhatsApp.
5. Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, internationally recognised KYC standards, and any lawful request from a competent regulatory or law-enforcement authority.
6. Responsible Gaming: To monitor wagering behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and proactively reach out to Members whose patterns suggest they may benefit from responsible gaming support.
7. Marketing and Promotions: To send you information about koko88 promotions, seasonal offers (including those tied to Indonesian events such as Idul Fitri, Ramadhan, and Indonesian Independence Day), and new product launches — but only where you have not opted out of marketing communications.
8. Platform Improvement: To analyse aggregated usage data, identify technical issues, optimise game loading performance, and enhance the overall user experience for Indonesian players accessing koko88 on both desktop and mobile devices.
9. Personalisation: To tailor the content, promotions, and game recommendations displayed to you based on your wagering history and demonstrated preferences.

koko88 processes your personal data on the following legal grounds, depending on the purpose of processing:

koko88 does not sell, rent, or trade your personal data to any unaffiliated third party. We may, however, share specific data with the following categories of trusted service providers, strictly on a need-to-know basis and subject to binding confidentiality agreements:

1. Payment Processors and Banking Partners: Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata, as well as e-wallet providers OVO, DANA, GoPay, ShopeePay, and LinkAja — solely to execute your deposit and withdrawal instructions.
2. Identity Verification Providers: Third-party KYC and AML screening services that assist koko88 in verifying member identities, screening against sanctions lists, and detecting fraudulent account activity.
3. Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive anonymised session data necessary to deliver their games on our Platform. These providers do not receive your financial or identity data.
4. Customer Support Technology Providers: Live chat and help-desk platform vendors who process support conversation records on behalf of koko88 under strict data-processing agreements.
5. Legal and Regulatory Authorities: koko88 will disclose personal data to competent law-enforcement or regulatory bodies where required to do so by a valid legal order, court order, or to protect the rights, property, and safety of koko88, its Members, or third parties.

All third-party service providers who process data on koko88's behalf are contractually required to handle that data in accordance with the standards described in this Privacy Policy and to use it for no purpose other than the specific service they are engaged to perform.

koko88 uses cookies and similar tracking technologies (including local storage and session tokens) to operate, secure, and improve the Platform. The categories of cookies we use are as follows:

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary or security cookies will impair your ability to log in and use the Platform safely. koko88 does not use third-party advertising cookies or cross-site tracking pixels.

koko88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

When data is no longer required, koko88 securely deletes or anonymises it so that it can no longer be associated with any individual Member. Where deletion is not immediately possible due to backup system cycles, data is isolated from active processing and deleted at the next scheduled purge cycle.

koko88 implements a comprehensive, layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and koko88 servers is encrypted in transit using industry-standard TLS protocols.
• Encryption at Rest: Sensitive data stored on koko88 servers — including financial credentials and identity documents — is encrypted using AES-256 encryption.
• Access Controls: Access to systems containing personal data is restricted to authorised koko88 personnel on a strictly need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA).
• Intrusion Detection: koko88's infrastructure is monitored 24/7 by automated intrusion-detection systems that alert our security team to anomalous activity in real time.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration tests to identify and remediate potential weaknesses before they can be exploited.
• Staff Training: All koko88 employees who handle personal data receive mandatory data-privacy and information-security training on a regular basis.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, koko88 will notify affected Members without undue delay and take all reasonable steps to contain and remediate the breach.

As a koko88 Member, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all valid requests within 30 calendar days.

Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent will not affect essential service communications or legally required data retention.

koko88 is strictly an adults-only platform. Our services are directed exclusively at individuals who are 21 years of age or older and who are resident in Indonesia. We do not knowingly collect personal data from individuals under the age of 21.

If koko88 discovers — through our KYC process or any other means — that personal data has been collected from a person under the age of 21, we will immediately suspend the associated Account, delete all personal data relating to that individual to the extent permitted by our AML compliance obligations, and cancel any wagering activity or bonus credits associated with the account.

Parents or legal guardians who believe their child may have registered on koko88 without authorisation are urged to contact our support team immediately via live chat so that the account can be located and closed without delay.

koko88 operates as an internationally licensed platform. Your personal data may be processed on servers or by service providers located outside Indonesia. In all cases where data is transferred internationally, koko88 ensures that adequate safeguards are in place, including:

• Data-processing agreements incorporating standard contractual clauses aligned with internationally recognised privacy frameworks.
• Transfer only to jurisdictions or service providers that maintain data protection standards comparable to those described in this Privacy Policy.
• Regular audits of international data-processing partners to verify continued compliance with our data protection requirements.

By registering a koko88 Account, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia. koko88 takes all reasonable steps to ensure that such transfers are conducted securely and in accordance with this Privacy Policy.

koko88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify active Members via email and display a prominent notice on the Platform at least 7 days before the updated Policy takes effect.

The "Last updated" date shown at the top of this page always reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how koko88 protects your personal data. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 9, or want to report a potential data protection concern, please contact the koko88 privacy team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform — average first-response time under 2 minutes.
• Email (plain text): [email protected]
• WhatsApp: +62 811 8888 0088 (available 07:00–23:00 WIB)

All contact details above are displayed as plain text only and are not clickable links. koko88 aims to acknowledge all formal data rights requests within 2 business days and to provide a substantive response or resolution within 30 calendar days of receipt of a valid, verified request.